FAQs
Frequently Asked Questions
We’ve got answers to your most common questions ✨ If you need anything else, feel free to reach out anytime 💌
🛍️ Orders
Q: Can I cancel or change my order?
A: All orders are processed quickly, so we’re unable to make changes or cancellations once your order has been placed.
Q: I entered the wrong shipping address, what should I do?
A: Please contact us immediately at purepopbeauty@gmail.com. We’ll do our best to help, but we cannot guarantee changes once your order has been processed.
📦 Shipping
Q: How long does shipping take?
A: Orders take 5 business days to process, and shipping typically takes 7–20 business days after that.
Q: Will I get a tracking number?
A: Yes! Once your order ships, you’ll receive a tracking number via email 💌
Q: My package is delayed, what should I do?
A: Shipping delays can happen and are out of our control. Please contact the shipping carrier for the most up-to-date information.
💖 Returns & Refunds
Q: Do you accept returns or exchanges?
A: No, all sales are final. We do not accept returns, exchanges, or cancellations.
Q: What if I receive a damaged or incorrect item?
A: Please email us within 48 hours of delivery at purepopbeauty@gmail.com with your order number and photos. We’ll review and assist you 💕
✨ Products
Q: Are your products good quality?
A: Yes! We carefully select our products to make sure they meet our quality standards while staying cute, aesthetic, and affordable 💖
Q: Will colors look exactly like the photos?
A: We try our best to display products accurately, but colors may vary slightly depending on your screen.
📧 Contact
Q: How can I contact you?
A: You can reach us anytime at purepopbeauty@gmail.com 💌
💌 Still Need Help?
We’re always here for you! If your question isn’t listed, feel free to email us and we’ll be happy to help ✨